INITIATE YOUR RETURN:

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• Email a returns specialist: Contact@boxprimellc.com

• Chat with us using the live chat menu of our site

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RETURN/EXCHANGE SHIPPING:

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Make sure your return or exchange gets to us promptly and without any problems following the guidelines listed below. Following these recommendations will ensure your returns and exchanges are processed quickly.
-Customers will be responsible for all return shipping charges.
-All shipments must be prepaid. We do not accept C.O.D. or any variation of similar processes. Packages shipped C.O.D. will be rejected upon delivery attempt and returned to the customer.
-If you do decide to use your own carrier, please use a carrier that incorporates tracking and/or insurance services.

EXCHANGES:
If you return your items to our online store, you will be provided with a store credit where you can then re-purchase.  Please be aware that we are unable to place items on hold in online, and items are subject to availability.

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SHIPPING:

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Make sure your return or exchange gets to us promptly and without any problems following the guidelines listed below. Following these recommendations will ensure your returns and exchanges are processed quickly.

• Customers will be responsible for all return shipping charges.

• All shipments must be prepaid. We do not accept C.O.D. or any variation of similar processes. Packages shipped C.O.D. will be rejected upon delivery attempt and returned to the customer.

• If you do decide to use your own carrier, please use a carrier that incorporates tracking and/or insurance services.

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REFUND POLICY:

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We want to make sure every customer receives their products in new condition. To ensure this, returns must also be received in new condition.

We like to keep things simple. For a fast turnaround and 100% refund on items returned, make sure your return adheres to the following guidelines:

• All items must be returned within 10 days of their original delivery date.

• All returned products must be in new condition with zero wear, the original packaging, and all tags/stickers/films still attached.

• We cannot accept returns on items that show any signs of use, damage, or wear. This includes but is not limited to scratches, scuffs, stretching, dents, dirt, pet hair, or any signs the product has been mounted.

• If you're thinking of returning an item, please do not wear it out for a ride or mount and use it before you initiate a return. We will not be able to accept it! Test boot fitment by wearing them around your house on carpet, but do not scuff and dirty them by going outside or on a test ride.

• All returned items are inspected; used and damaged items will be returned to the customer.

• Please note: Shipping fees, duties, taxes or brokerage fees are non-refundable.

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PROCESSING:

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We work hard to keep our return process efficient and our knowledgeable staff at peak performance. Don't hesitate to call one of our Customer Service Representative if you have questions beyond the information shown here.

• All returns will be made through your nearest warehouse where they will be inspected, credited, and exchanged depending on the situation.

• Refunds will be issued back to the original method of payment.

• Refunded amounts may also be used to fully or partially pay for exchange orders.

• Company credits and gift cards used to partially pay for the order will be refunded first, with the remaining balance being credited to the original form of payment.

• For refunds on cards that have expired, refund checks will be sent out to the billing address on the account. If the card used for the original order has expired, please contact a customer service representative before you begin the return merchandise authorization process.

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